Shipping policy

This policy governs the delivery times, conditions, and costs applicable to orders placed at Outlet Beauty Shop. We ship throughout Europe with the same delivery times and commitment to transparency, in accordance with European consumer protection legislation.

Last updated: 29/09/2025

Legal basis: This policy is governed by Directive 2011/83/EU on consumer rights (delivery times, right of withdrawal) and the national legislation applicable in each EU Member State.

1. Shipping zones

We ship to all of Europe with the same estimated delivery times:

  • Spain: Mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, and Melilla.
  • Western Europe: France, Portugal, Italy, Germany, the Netherlands, Belgium, Luxembourg, Austria, Switzerland.
  • Northern Europe: Sweden, Norway, Denmark, Finland, Ireland, the United Kingdom.
  • Eastern and Central Europe: Poland, the Czech Republic, Hungary, Romania, Bulgaria, Slovakia, Slovenia, Croatia, Serbia, and others.
  • Southern Europe: Greece, Cyprus, Malta, and others.

We do not deliver to post office boxes. For destinations outside the EU (e.g. the United Kingdom, Norway, Switzerland), customs duties or import taxes may apply and shall be borne by the recipient according to each country's regulations.

2. Preparation and delivery times

Directive 2011/83/EU · Article 18 — maximum legal period: 30 days.

  • Order preparation: 1–3 business days from payment confirmation.
  • Standard transit: 3–10 business days, valid throughout Europe.
  • Estimated total time: 5–14 business days from order confirmation.
  • Maximum legal period: 30 calendar days (guaranteed by law).

⚠️ If your order does not arrive within the maximum period of 30 calendar days, you have the right to terminate the contract and receive a full refund, in accordance with Article 18 of Directive 2011/83/EU.

During periods of high demand (sales, promotional campaigns, holidays), delivery times may be slightly extended. We will proactively inform you if there is a significant delay with your order.

3. Shipping costs

  • The exact shipping cost is shown clearly and itemised before purchase is confirmed, in accordance with Article 6 of Directive 2011/83/EU.
  • On orders that exceed the minimum amount indicated on the website or within active promotions, shipping will be free.
  • Original shipping costs are non-refundable in the event of voluntary withdrawal (they are refundable if the error or defect is ours).
  • Express or premium shipping options may be available at additional cost, at the customer's choice.

We never add hidden costs. What you see in the cart is what you pay.

4. Step-by-step shipping process

  • 1. Order confirmation: you will receive an email with the summary of your purchase and the total amount paid.
  • 2. Preparation and packaging: we prepare your makeup order carefully within 1–3 business days.
  • 3. Handover to the carrier: you will receive an email with the tracking number and the direct link to track your package in real time.
  • 4. Home delivery: the carrier makes the delivery attempt at the indicated address. If no one is there, a notice will be left to arrange a second delivery or collection from a pickup point.
  • 5. Receipt — record the unboxing: remember to record a continuous unboxing video of the package from the moment it is sealed. This is essential to handle any incident (damage, missing item, or error).

5. Order tracking

  • Once the package leaves our facilities, you will receive an email with the tracking number and the link to the carrier's portal.
  • You can check the status of your order at any time from your account or via the tracking link.
  • If after 7 business days from dispatch you have not received the package or any status updates, contact us.

6. Delays and logistics issues

Causes beyond Outlet Beauty Shop's control:

  • Severe weather incidents.
  • Strikes or stoppages in the logistics sector.
  • Force majeure (catastrophes, official restrictions).
  • Customs holds in destinations outside the EU.
  • Exceptional carrier saturation.

In these cases we will inform the customer, although we do not accept responsibility for the delay.

Your rights in the event of delay:

  • If the delay exceeds the agreed period: you may request immediate delivery.
  • If the order does not arrive within 30 calendar days: you have the right to terminate the contract and receive a full refund.
  • Contact us at any time to resolve the issue.

7. Incorrect delivery address or absence

  • It is the customer's responsibility to provide a complete and correct delivery address, including postal code and country.
  • If the address is incorrect or incomplete and the package cannot be delivered, the reshipping costs shall be borne by the customer.
  • If the package is returned to origin due to repeated absence or non-collection within the period indicated by the carrier, we may resend it (upon payment of new shipping costs) or issue a voucher deducting logistics costs.
  • We do not deliver to post office boxes.

If you need to change the delivery address, contact us as soon as possible before the order is handed over to the carrier.

8. Order receipt — video requirement

To protect you in the event of possible issues (transit damage, incorrect or missing product), it is mandatory to record a continuous video when opening the package:

  • The video must show the package closed and sealed at the beginning.
  • It must be recorded without cuts until all products are shown.
  • The shipping label with the order number must be visible.

Without this video, we will not be able to verify the status of the order at the time of delivery and the issue cannot be processed. Please consult our Returns Policy for further details.

9. Lost or missing orders

  • If tracking shows no movement for more than 10 business days, it will be considered a possible loss.
  • We will open an investigation with the carrier, which may take up to 15 business days to be resolved.
  • If the loss is confirmed, we will proceed with the reshipment of the order (if stock is available) or a full refund, at the customer's choice.

10. Shipping contact

If you have any questions about your shipment or need assistance, contact us:

Response time: maximum 48 business hours. Always include your order number to expedite processing.

This policy applies without prejudice to the inalienable rights of the consumer recognised by the current legislation of the European Union and of each Member State. Last updated: 29/09/2025.