Return policy

Customer Service

Return policy

All purchases are final. If a serious incident occurs (defect, shipping damage, or preparation error), Write to us at support@outletbeautyshop.com . We will review your case and, if appropriate, issue a store coupon/voucher for the amount of the affected product (not redeemable for cash).

Contact support View products

1) In summary

  • Final Purchases: We do not issue cash refunds.
  • Serious incidents: manufacturing defect, obvious transport damage or preparation error.
  • Compensation: digital coupon for the amount of the affected product (excluding shipping costs).

2) What do we consider a “serious incident”?

  • Product defect or manufacturing failure.
  • Transport damage (visible breakage/spills upon delivery).
  • Error in order preparation (wrong or missing product).

Outlet Note: The outer packaging may show minor marks or seasonal changes; if the interior is in good condition and sealed , it is not considered a defect.

3) Deadlines for reporting

  • Transport damage / missing items: 48 hours from delivery.
  • Product defects: 14 days from delivery.

4) How to request review

  • Write to support@outletbeautyshop.com
  • Order number and description of the incident
  • Photos/video of the product, packaging and label (if there is transport damage)
  • Unused product and sealed when applicable

5) Resolution

  • If applicable, we will issue a coupon/voucher for the amount of the affected product .
  • Digital voucher, single use , not redeemable for cash.
  • Does not cover shipping or service costs .

6) Physical shipments and returns

  • Shipping costs are non-refundable.
  • If we ask for a physical return: we assume it when it is our error/confirmed defect .
  • In other cases, the return cost is borne by the customer.
  • If the package is returned due to an incorrect address/absence/non-collection , we may reship it (paying for new shipping) or issue a voucher deducting logistics costs.

7) Not eligible

  • Opened, used or unsealed cosmetics.
  • Items in contact with skin/lips/eyes with compromised seal .
  • Gift cards , vouchers or digital content.

Possible individual reactions depend on each skin type; check ingredients and perform a patch test.

8) Fraud prevention

  • We reserve the right to investigate and reject applications with indications of misuse or manipulation.

This policy is without prejudice to any applicable statutory consumer rights .